OWNERSHIP

Molisur Oils.S.L. with CIF B-92.333.301 and address in Polígono Industrial La Rosa, Cl Rio Fahala parc. 65 (29120) Alhaurin el Grande (Málaga), with health registration 16.000.3462-MA, is the owner of the Online Store located in the same location. You can contact Aceites Molisur by sending an e-mail to the email address info@aceitesmolisur.com

1. USE AND PROCESSING OF PERSONAL DATA

ACEITES MOLISUR  S.L. informs you that the personal data that may be provided through the website, as well as those that may be provided in the future within the framework of your legal relationship with this entity, will be incorporated into the files owned by ACEITES MOLISUR S.L., whose data stated in the previous paragraph.

These files are intended to manage, administer, provide you with the services or provide you with the products you request, and, where appropriate, for the fulfillment and execution of the contracts you may enter into, to better understand your tastes, adapt the services to your preferences, as well as such as being able to offer you new services or products and send you information related to the activities of ACEITES MOLISUR S.L., through any means, including electronic. The recipients of the information collected will be, mainly, the employees of ACEITES MOLISUR S.L.

Except in the fields where the opposite is expressly determined by means of an asterisk (*), the answers to the questions about personal data are voluntary, without the lack of answer to said questions implying a decrease in the quality of the services provided. you request. Failure to complete the fields determined to be mandatory or the provision of incorrect data will make it impossible for ACEITES MOLISUR S.L. can provide you with the services or provide you with the products you request.

The consent granted for the processing of your personal data may be revoked at any time by contacting the address of ACEITES MOLISUR S.L. or through the email info@aceitesmolisur.com.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided and undertake to keep it duly updated.

2. EXERCISE OF RIGHTS: ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION

Those natural persons who have provided their data to ACEITES MOLISUR S.L. may freely exercise their rights of access, rectification, cancellation and opposition regarding the data incorporated in the files of ACEITES MOLISUR S.L.

Given the confidential nature of the information, you will not be able to exercise your rights by telephone; you must request it by any means that records its sending and receipt and send a copy of your ID or equivalent document.

The interested party may exercise their rights by written communication addressed to ACEITES MOLISUR S.L. at the address indicated at the beginning or at the email address info@aceitesmolisur.com

Below we show the information that you should keep in mind when BUYING EXTRA VIRGIN OLIVE OIL ONLINE in our oil mill. Everything is designed to make the purchasing experience simple, transparent and secure. Thank you for your trust.

3. HOW TO BUY

To purchase the products present on this website, please follow the following steps:

Add the product to the cart, which is identified with a real photograph, description and sales price of the product, this does not include taxes and transportation costs.

Access the purchase form, where you can indicate shipping/contact and payment details.

Transportation costs will be calculated once the place of delivery of the product is indicated.

Shipments are only made within the peninsula, for shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla, please contact us by phone or by email at info@aceitesmolisur.com.

Complete the order and if everything went well, you will receive a confirmation message on the screen and an acknowledgment of receipt with the order details in the email provided. If you do not receive it within a maximum period of 24 hours, please contact us (check your Spam mailbox first).

All order data is automatically archived securely on our online sales platform, and is accessible by the user. However, if you detect any error when entering the data, you must contact us as soon as possible via the email or telephone number provided in the notification, before we proceed to ship the product, providing the order number and any data required to its verification.

If you require an invoice, please request it, along with the information to be submitted in email (CIF/NIF, name and billing address).

4. PAYMENT METHODS

Payment methods are the usual ones, including credit/debit card or bank transfer.

5. SHIPPING AND DELIVERY TIMES

The shipment is made through a transport agency, which picks up the product at our oil mill and takes it directly to the consumer’s home with delivery times of no more than 7 business days from when the deposit is reflected in our bank account. For shipments to the Balearic Islands, Canary Islands, Ceuta, Melilla or other destinations, please request a quote.

The customer will have a period of 24 hours to check the integrity of all the products in the order and whether all the purchased products are included. After this period, the shipment will be considered accepted and claims for damage or failures with the shipment will not be accepted.

6. RETURNS AND EXCHANGES

If for whatever reason you are not satisfied with your order, you have 14 business days from receipt of the product, attaching in any case the delivery note or invoice that accompanies the shipment. The refund of the amount will be made by credit within a maximum period of 30 days and as long as the returned products are in perfect condition and in their original packaging, with the customer being responsible for all cancellation costs.

In case of incidents due to deterioration or wrong delivery, the customer may request the return of the product within 14 business days, with the company committing to supply another one in perfect condition as soon as it receives the defective product. In this case, it will be the company that will take care of the return and delivery costs.

7. RIGHT OF RESOLUTION

Any fraudulent use of this website will give the right to not process the order, and may require compensation for any damages caused. The seller also reserves the right not to process the order when the collection operation has been denied for any reason, which the user will be notified for the appropriate purposes.

8. DATA PROCESSING

By virtue of the provisions of Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), the confidentiality of the personal data provided on this website is guaranteed, which will be incorporated and processed in the files registered with the Spanish Data Protection Agency, in order to facilitate the processing of orders, as well as to keep the user informed about new products and services that may be of interest to them, applying the technical or organizational measures established to prevent their improper access, manipulation or elimination, and that they will not be transferred to other entities or third parties without the express consent of the user. However, at any time you can exercise the rights of access, cancellation or rectification in relation to said data, requesting it through the email info@aceitesmolisur.com or any other form of contact provided on this website.

9. COOKIES POLICY

The use of the website and its functionalities, including the contracting of products, implies acceptance of their use, so its rejection or blocking may affect navigation. Cookies are used to control and compile statistics on access and visits to the website, and in no case will they be communicated or transferred to third parties. If you wish, you can configure your browser to be notified on the screen of the receipt of cookies and to prevent their installation. Please consult the instructions and manuals of your browser for more information.

10. Applicable legislation and jurisdiction.

In general, the purchase of the products and services contained in this website are governed by Law 3/2014 of March 27, which modifies the consolidated text of the General Law for the defense of consumers and users. and other complementary laws approved by the royal legislative decree of 1/2007, of November 16.

The company reserves the right to modify any of the conditions expressed above, always within the framework of current legislation.

11. Registration and Password

In order to enjoy the services of the Web Platform and be able to purchase products from the beneficiary companies, the User is offered the possibility of registering on the Web Platform. Registration is voluntary, so that the data provided by the User is recorded, and it is not necessary for the User to provide it in subsequent purchase processes.

MOLISUR OILS S.L. uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the corresponding authentication of access controls.

Any contracting process or process that involves the introduction of personal data (name, bank details, addresses, etc.) will always be transmitted using a secure communication protocol (HTTPS://) in such a way that no third party has access to the information transmitted electronically.

The password that the User provides will be personal and non-transferable, and transfer, even temporary, to third parties is not permitted. In this sense, the User undertakes to use diligently and keep his/her password secret.

In the event that the User knows or suspects the loss, theft or use of his password by third parties, he must inform Aceites Molisur S.L. of such circumstance. as soon as possible.

Each User will be responsible for the expenses and damages caused by the use of the services by any third party that uses their password for this purpose due to non-diligent use or loss of it by the User.